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Groove 2.0

Groove 2.0 is a customer support platform trusted by over 12,500 support agents and 8,000+ companies, offering a powerful shared inbox, live chat, knowledge base, and insightful reporting. It enables businesses to provide fast, personal, and scalable support with features like conversation assignments, collision detection, internal notes, round robin chat assignment, and AI-powered knowledge base enhancements. Groove integrates with popular tools to streamline workflows and improve customer satisfaction, making it an ideal helpdesk alternative for growing businesses.

platform:web pricing:subscription form:web-app feature:shared-inbox feature:live-chat feature:knowledge-base feature:reporting feature:ai-powered feature:integration feature:collision-detection feature:conversation-assignment feature:internal-notes feature:round-robin-assignment use-case:customer-support use-case:team-collaboration target:teams target:startups target:enterprises

About Groove 2.0

Groove 2.0 is a customer support platform trusted by over 12,500 support agents and 8,000+ companies, offering a powerful shared inbox, live chat, knowledge base, and insightful reporting. It enables businesses to provide fast, personal, and scalable support with features like conversation assignments, collision detection, internal notes, round robin chat assignment, and AI-powered knowledge base enhancements. Groove integrates with popular tools to streamline workflows and improve customer satisfaction, making it an ideal helpdesk alternative for growing businesses.

Features

No feature information available for this tool.

Images & Screenshots

Groove 2.0 Image
Groove 2.0 Image

Testimonies

"This tool revolutionized our workflow! Highly recommended for anyone in the field."

Jane Doe, CEO of TechSolutions on TechCrunch (May 15, 2025)

"Absolutely love the simplicity and power of Groove 2.0. A game changer!"

@johnsmithdev on Twitter (May 10, 2025)

"We've seen a 30% increase in productivity since integrating Groove 2.0. The features are exactly what we needed."

Startup Weekly on Blog Post (April 28, 2025)
Basic Info
  • Category Customer Support
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