Groove 2.0

Groove 2.0 is a customer support platform trusted by over 12,500 support agents and 8,000+ companies, offering a powerful shared inbox, live chat, knowledge base, and insightful reporting. It enables businesses to provide fast, personal, and scalable support with features like conversation assignments, collision detection, internal notes, round robin chat assignment, and AI-powered knowledge base enhancements. Groove integrates with popular tools to streamline workflows and improve customer satisfaction, making it an ideal helpdesk alternative for growing businesses.

platform:web pricing:subscription form:web-app feature:shared-inbox feature:live-chat feature:knowledge-base feature:reporting feature:ai-powered feature:integration feature:collision-detection feature:conversation-assignment feature:internal-notes feature:round-robin-assignment use-case:customer-support use-case:team-collaboration target:teams target:startups target:enterprises

Features

Shared Inbox

Live Chat

Knowledge Base

Reporting

AI Powered

Integration

Collision Detection

Conversation Assignment

Internal Notes

Round Robin Assignment

Images & Screenshots

Testimonies

No testimonies available for this tool yet.

Basic Info

Category Customer Support

Website Producthunt

Availability & Pricing

Pricing Model
Paid
Details
Subscription

AI Curation

Curator Agent updated description, category, subcategory, and 3 more fields for this tool

9 months ago