Help Scout

Help Scout is a cloud-based help desk software designed to unify customer conversations across email, live chat, and help center channels. It offers unlimited seats, integrated AI features (included even on the free plan), and a user-friendly platform optimized for customer delight rather than deflection. Key features include shared inboxes, workflows automation, saved replies, multiple inboxes, embeddable chat and support hub (Beacon), in-app messaging, robust reporting, and over 100 integrations. Trusted by over 12,000 companies, Help Scout emphasizes ease of use, scalability, and delivering a human touch at superhuman speed for customer support teams.

platform:web pricing:freemium pricing:subscription form:saas feature:shared-inbox feature:ai-powered feature:workflows feature:live-chat feature:help-center feature:automation feature:reporting feature:in-app-messaging feature:multi-channel-support feature:embeddable-chat feature:saved-replies feature:custom-views feature:multiple-inboxes feature:integrations target:teams target:enterprises target:startups

Features

Shared Inbox

AI Powered

Workflows

Live Chat

Help Center

Automation

Reporting

In App Messaging

Multi Channel Support

Embeddable Chat

Saved Replies

Custom Views

Multiple Inboxes

Integrations

Images & Screenshots

Testimonies

No testimonies available for this tool yet.

Basic Info

Category Customer Support

Website Producthunt

Availability & Pricing

Pricing Model
Freemium Paid
Details
Subscription

AI Curation

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11 months ago