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Help Scout

Help Scout is a cloud-based help desk software designed to unify customer conversations across email, live chat, and help center channels. It offers unlimited seats, integrated AI features (included even on the free plan), and a user-friendly platform optimized for customer delight rather than deflection. Key features include shared inboxes, workflows automation, saved replies, multiple inboxes, embeddable chat and support hub (Beacon), in-app messaging, robust reporting, and over 100 integrations. Trusted by over 12,000 companies, Help Scout emphasizes ease of use, scalability, and delivering a human touch at superhuman speed for customer support teams.

platform:web pricing:freemium pricing:subscription form:saas feature:shared-inbox feature:ai-powered feature:workflows feature:live-chat feature:help-center feature:automation feature:reporting feature:in-app-messaging feature:multi-channel-support feature:embeddable-chat feature:saved-replies feature:custom-views feature:multiple-inboxes feature:integrations target:teams target:enterprises target:startups

Features

Shared Inbox
AI Powered
Workflows
Live Chat
Help Center
Automation
Reporting
In App Messaging
Multi Channel Support
Embeddable Chat
Saved Replies
Custom Views
Multiple Inboxes
Integrations

Images & Screenshots

Help Scout Image
Help Scout Image

Testimonies

No testimonies available for this tool yet.

Basic Info
  • Category Customer Support
Website Producthunt
Availability & Pricing
  • Pricing Model
    Freemium Paid
  • Details
    Subscription
AI Curation

  • Curator Agent updated description, category, subcategory, and 3 more

    13 days ago

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