Helpwise is an easy-to-use and affordable customer service platform designed for small and medium-sized businesses. It enables teams to manage customer queries across multiple channels such as email, live chat, social media, WhatsApp, and SMS from a single shared inbox. Key features include automation workflows, SLA management, smart assignment, universal inbox, help centers, chatbots, notes and mentions for team collaboration, collision detection to prevent duplicate replies, comprehensive analytics and reporting, customer satisfaction tracking (CSAT), and powerful integrations with CRMs, task management tools, calendars, and more. Available as a web app and mobile apps for iOS and Android, Helpwise empowers support teams to serve customers faster, improve communication workflows, and enhance customer retention.
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