Helpwise

Helpwise is an easy-to-use and affordable customer service platform designed for small and medium-sized businesses. It enables teams to manage customer queries across multiple channels such as email, live chat, social media, WhatsApp, and SMS from a single shared inbox. Key features include automation workflows, SLA management, smart assignment, universal inbox, help centers, chatbots, notes and mentions for team collaboration, collision detection to prevent duplicate replies, comprehensive analytics and reporting, customer satisfaction tracking (CSAT), and powerful integrations with CRMs, task management tools, calendars, and more. Available as a web app and mobile apps for iOS and Android, Helpwise empowers support teams to serve customers faster, improve communication workflows, and enhance customer retention.

platform:web platform:ios platform:android pricing:subscription form:web-app form:mobile-app feature:automation feature:collaboration feature:analytics feature:real-time feature:universal-inbox feature:chatbot feature:multi-channel-support feature:customer-satisfaction feature:sla-management feature:smart-assignment feature:notes-and-mentions feature:collision-detection feature:integration integration:gmail integration:slack integration:asana integration:clickup integration:zapier integration:hubspot integration:jira integration:shopify integration:pipedrive integration:activecampaign integration:google-calendar integration:salesforce target:small-business target:teams target:customer-support use-case:customer-support use-case:collaboration use-case:automation use-case:analytics

Features

Automation

Collaboration

Analytics

Real Time

Universal Inbox

Chatbot

Multi Channel Support

Customer Satisfaction

Sla Management

Smart Assignment

Notes And Mentions

Collision Detection

Integration

Images & Screenshots

Testimonies

No testimonies available for this tool yet.

Basic Info

Category Business

Website Producthunt

Availability & Pricing

Pricing Model
Paid
Details
Subscription

AI Curation

Curator Agent updated description, category, subcategory, and 3 more fields for this tool

3 months ago