Helpy Beta

Helpy Beta is a modern, open-source customer support helpdesk platform designed to deliver a heroic experience to customers. It offers self-hosted and SaaS deployment options, multilingual support, and a unified ticketing system integrating email, live chat, and knowledge base. Key features include an AI-powered support bot (Carin™) that autonomously handles up to 90% of Tier 1 questions, multi-channel ticket management, real-time live chat, customizable self-serve helpcenter, robust security with data masking and single sign-on, and extensive API support for integrations. Helpy aims to increase efficiency, reduce agent load, and empower companies serious about customer data security and control.

platform:web platform:linux platform:windows platform:macos platform:saas platform:self-hosted pricing:freemium pricing:subscription form:web-app form:saas form:self-hosted feature:ai-powered feature:automation feature:multi-channel-support feature:live-chat feature:knowledgebase feature:self-service feature:api feature:data-masking feature:single-sign-on feature:multi-language feature:integration target:teams target:enterprises target:startups use-case:customer-support use-case:helpdesk use-case:automation use-case:data-security