Lookback Live

Lookback Live is a qualitative research platform designed for usability testing and user experience insights. It allows teams to run moderated and unmoderated studies on mobile and desktop, observe live sessions collaboratively, and align stakeholders around user feedback. The platform includes participant recruitment via a vetted user pool, AI-assisted analysis with its Eureka assistant to surface key insights, and strong compliance with GDPR, CCPA, and SOC 2 Type II standards. Lookback Live enables product teams, researchers, and stakeholders to understand user behavior deeply and make data-driven decisions for better, human-centered experiences.

platform:web platform:ios platform:android pricing:subscription form:web-app form:mobile-app form:saas feature:usability-testing feature:moderated-testing feature:unmoderated-testing feature:live-observation feature:participant-recruitment feature:ai-powered feature:stakeholder-alignment feature:compliance-gdpr feature:compliance-ccpa feature:compliance-soc2 target:researchers target:product-teams target:stakeholders use-case:user-research use-case:usability-testing use-case:product-development