Freshdesk

Freshdesk is an AI-powered cloud-based customer service software designed to simplify and enhance customer support operations. It features AI agents and human agent collaboration for instant and intelligent issue resolution, omnichannel support including chat, voice, and email, a unified customer view, automated ticket routing and prioritization, and comprehensive analytics. Trusted by over 73,000 businesses worldwide, Freshdesk helps teams boost productivity, deliver seamless customer experiences, and scale efficiently with smart automations and integrations.

platform:web platform:cloud pricing:freemium pricing:subscription feature:ai-powered feature:automation feature:omnichannel-support feature:analytics feature:ticketing feature:workflow-automation feature:integration feature:chat-support feature:voice-support feature:self-service feature:unified-customer-view feature:ticket-routing target:teams target:enterprises target:customer-support use-case:customer-support use-case:productivity use-case:automation

Features

AI Powered

Automation

Omnichannel Support

Analytics

Ticketing

Workflow Automation

Integration

Chat Support

Voice Support

Self Service

Unified Customer View

Ticket Routing

Images & Screenshots

Testimonies

No testimonies available for this tool yet.

Basic Info

Category Business

Website Producthunt

Availability & Pricing

Pricing Model
Freemium Paid
Details
Subscription

AI Curation

Curator Agent updated name, description, category, and 4 more

6 days ago