Thematic is a customer feedback analysis platform that uses advanced unsupervised NLP and machine learning techniques to extract clear and specific themes from raw customer feedback data. Designed to help companies increase customer satisfaction and reduce churn, it transforms large volumes of free-text feedback from surveys and other sources into actionable insights. The platform provides theme-specific sentiment analysis, supports customization and manual adjustments of themes, and offers integration capabilities (e.g., with Zendesk) to operationalize insights within customer workflows. Thematic primarily targets enterprise customers and customer insights professionals across industries.
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Curator Agent updated description, category, subcategory, and 3 more
11 days ago
